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Government consumer offices

Last updated: July 2012

This list should help you find various resources available to Canadian consumers for resolving problems and obtaining information. For more information, look in the Canadian Consumer Handbook, available on the Industry Canada Web site of the Office of Consumer Affairs at the address below.

These listings are the principal consumer offices across the nation. They're available for help with a wide range of consumer problems.

FEDERAL
Industry Canada Office of Consumer Affairs 235 Queen St., 9th Floor East Ottawa, Ontario K1A OH5 Web site: http://strategis.ic.gc.ca/oca
If you have questions or complaints about deceptive business practices:
Industry Canada Competition Bureau 50 Victoria St. Hull, Quebec K1A OC9 819-997-4282 or 800-348-5358 e-mail: compbureau@ic.gc.ca Web sites: www.competition.ic.gc.ca (English) or www.concurrence.ic.gc.ca (French)

PROVINCIAL
We list phone numbers (and, where available, Web sites and e-mail addresses) for the principal consumer agency in each province. Call, or check the Web site, for a mailing address and other information.
Alberta Housing and Consumer Affairs 780-427-4088 Web site: www.gov.ab.ca/gs	British Columbia Consumer Services Head Office 250-387-3045
Manitoba Manitoba Consumer and Corporate Affairs 204-945-3800 or 800-782-0067 e-mail: consumersbureau@cca.gov.mb.ca Web site: www.gov.mb.ca/cca/	New Brunswick Department of Justice 506-453-2659 e-mail: al@gov.nb.ca Web site: www.gov.nb.ca/justice
Newfoundland and Labrador Department of Government Services & Lands 709-729-2600	Northwest Territories Municipal and Community Affairs 867-873-7125 Nova Scotia Nova Scotia Department of Business and Consumer Services 902-424-5200 or 800-670-4357 Web site: www.maca.gov.nt.ca or www.gov.ns.ca
Ontario Ministry of Consumer Services 416-327-8300 Web site: www.sse.gov.on.ca/mcs/	Prince Edward Island Department of Environment, Labour and Justice 902-368-4580 or 800-658-1799 Web site: www.gov.pe.ca/jps/
Quebec Office de la Protection du Consommateur 418-643-1484 web site: www.opc.gouv.qc.ca	Saskatchewan Saskatchewan Department of Justice 306-787-5550 or 888-374-4637 web site: www.saskjustice.gov.sk.ca
Yukon Territories Consumer Services Branch 867-667-5111 or 800-661-0408 e-mail: consumers@gov.yk.ca or mgagnon@maca.gov.nt.ca web site: www.maca.gov.nt.ca