Vice President, Executive Operations & Chief of Staff
Michael D'Alessandro is Vice President, Executive Operations and the President's Chief of Staff at Consumer Reports. In his
role, Mr. D'Alessandro serves as the President's primary day-to-day liaison with the senior management team and the Board
of Directors and works to coordinate his external and internal activities. He also is responsible for three key service divisions
within the organization — Executive Office, Legal, and Human Resources in addition to the President's Executive Office.
Prior to being promoted into this position, he served as Vice President, Information Technology for seven years. During his
tenure, the organization successfully upgraded its network infrastructure to accommodate the growth of ConsumerReports.org.
Previously, Mr. D'Alessandro had been Consumer Reports' Director of Customer Relations since 1994, when he first joined the
organization. During that time, he improved and modernized Customer Relations by using innovative technology to better target
the needs of Consumer Reports subscribers: In 2010, Customer Relations handled more than 850,000 inquiries. Mr. D'Alessandro
is a member of the Board of Directors for the Society of Consumer Affairs Professionals (SOCAP) International, whose mission
is to develop experts who add business value through customer engagement.
Before joining Consumer Reports in 1994, Mr. D'Alessandro worked for Xerox Corporation. While at Xerox, he established and
managed the Customer Service Operations for the New York tri-state area — a model operation that was later implemented throughout
the corporation. He also held the position of Financial Controller for Xerox's Northeast Customer Administration Center.
Mr. D'Alessandro received his Bachelors in Marketing from Iona College in New Rochelle, NY.
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