The Panasonic Inverter NN-H965BF is part of the microwave oven
test program at Consumer Reports. In our lab tests, countertop microwave oven
models like the Inverter NN-H965BF are rated on multiple criteria, such as those listed below.
This reflects how evenly a model reheated a dish of cold mashed potatoes.
This is based on how well the automatic-defrost program defrosted one pound of frozen ground chuck.
Speed of heating:
This score is based on the temperature rise of water heated in the microwave.
About This Brand
This maker offers a wide range of products in the midlevel to high-end categories and is known for its Inverter technology. A number of Panasonic countertop models are also built-ins and convert with a kit you can purchase. The company sells a number of models with the Turbo Convection feature. Models range in price from $110 to $700.
Features & Specs - Panasonic Inverter NN-H965BF
Claimed capacity (cu. ft.) Capacity as listed on the product or packaging.
Claimed capacity (cu. ft.)
Watts This is the manufacturer's figure of the microwave power output. In general, the more watts an oven offers, the greater its cooking power-and the faster your food will be cooked. That said, differences in claimed wattage of 100 watts or less are unlikely to result in significant differences in performance.
Detailed prompts Display offers instructions to guide you through the cooking process.
Convection mode A few microwaves include a convection oven feature, which has a heating element and a fan that distributes heat. In convection mode, you can set the oven temperature as you would in a traditional oven to bake or roast items.
Sensor Controls the cooking and reheating time automatically. It shuts off an oven when it determines (usually by sensing steam) that food is hot enough.
Stainless/SS-look option Stainless-steel is stylish, but it shows fingerprints. Another option: a vinyl-covered metal finish that gives you a stainless-steel look but resists smudging.
I've had this machine or it's spiritual sibling for years. It hasn't changed in the years (since 2005ish?) I've had it.<br /><br />I can attest to the issues with the door latch; that's the reason it fails to continue running. It will fail to close properly and refuse to allow starting and programming.<br />------<br /><br />I had brought mine to service when I had it for about a year with this problem, but it was sent back as OK; apparently the trip to the service center vibrated it to working. Good thing, I thought, as it was just out of warranty.<br /><br />It was only later that I had the issue again and, with some security screw bits, I opened the unit for inspection. That's when I found the problem. <br /><br />Bluntly put, it's a bad design.<br /><br />Taking off the stainless steel (in my case) hood that encases the unit for servicing, I bring attention to the safety latch screws that house the switches for the lock on the right side of the microwave (as you face it's front).<br /><br />Those are the parts that, when they drift, the mechanism will not close properly and prevent the lock and the interlock(s) from engaging. It doesn't take more than a millimeter or less for this to happen.<br /><br />If the mechanism drifts, the front push-button-latch remains unlocked and the unit can't close properly. Programming the unit is also problematic.<br />Slamming *sometimes* helps but is NOT recommended. Warping or breaking the door might result.<br /><br />Re-adjusting and tightening the screws will cure the issue…and it WILL (at least in my case), happen again…unless one uses a few dabs of nail-polish after the adjustment and re-tightening (lock tight?) to keep the screws from drifting…make sure the surfaces are clean…<br /><br />This isn't for those uninitiated in reasonably dangerous electronics so might best be done by someone more involved with that…
How long have you owned it:
More than six months
Yes, I would recommend this to a friend.
from Fort Meade, Maryland
(1 of 1 customers found this review helpful)
Stay away. Get one with a handle.
Cheap Latch Mechanism
Thing was great. CR best buy! About 1.5 years into ownership the door latching mechanism became finicky. We have to slam the stupid thing shut now to get it to activate. Why is this still on the best buy list?
How long have you owned it:
More than six months
No, I would not recommend this to a friend.
By Biff, Bang, Pow
from Irvine, CA
(5 of 5 customers found this review helpful)
Door and Door Latch are a MAJOR Problem
Easy To Clean
Easy To Install
The door needs a handle. Over time it becomes misaligned with latches and is difficult to close or the push release for the door fails. All of these make the machine inoperable. Thank God for Costco...I've had three and all returned. That's why I'm back on CR. To find a replacement.