(18 of 18 customers found this review helpful)
Really like this model but...
I purchased this refrigerator 14 months ago. Within the first 12 months, the stainless doors started to shows signs of rust. The last line of the warranty specifically states it does not cover discoloration, rust or oxidation of steel surfaces. Even if I had bought the extended warranty, it still is not covered. When I talked with the Maytag customer service during the rust incident all the way up to the top supervisor and they could care less about my situation. After I hung up, I really felt really disappointed.<br />The West Hartford HD made good though, and I was able to exchange the doors with their floor model, but I ended up doing the labor myself. Just recently, the refrigerator bottom freezer started leaking. I visited West Hartford HD and was told me I should have purchased the extended warranty and there was nothing they could do for me as I was past the 12 month warranty period. I called the 1800 Maytag # and they said the service call is $95, not including parts & labor; it could end up costing between $300 – $400. <br />I found out what was happening is that the coils behind the rear panel in the freezer were blocked with ice. Also there is a drain in the rear center of the freezer and that was also blocked. When the freezer defrosts, there is no place for the water to go, so it eventually ends up leaking from the freezer door. After disconnecting power, and some effort, I disassembled the freezer drawers and removed the icemaker, rear panel, etc. and thawed the ice as well as the drain until it could flow freely again. It has not been leaking since so far. <br />There isn't anything wrong with the refrigerator other than poor design. This should not be an expensive repair as it doesn't require any new parts, just defrosting like we used to do in the old days. Hopefully this is not something I will need to do on a regular basis. Too soon to tell, I do know it helps to not keep the doors open as this will let in moisture, especially on humid days, and that will cause freezer ice buildup. I suppose the refrigerator would defrost without disassembly, but this may take considerably longer, and it requires emptying the freezer and maybe the upper section too, if power will be off for a long time.
How long have you owned it:
More than six months
No, I would not recommend this to a friend.