Bad Customer Service
Broke Within 5 Months
Over-sensitive Spin Cycle
We bought this machine in May. It broke in September, mid-wash--the machine just stopped and wouldn't spin or drain. It took Maytag a week and a half to get a repairman here, and one of use had to take the day off from work to be here for the dreaded noon to five window. The repairman arrived, said it was a faulty control board, which he had to order. Two weeks later, he came back to install it. It still didn't work, and he concluded we also had a faulty water pump, which he had to order. Two more weeks, and he came back to install the pump. It still doesn't work, and now he thinks it's a broken door lock. Of course, that part is not in stock, either, so it will be at least another two weeks before they might be able to finally fix this thing. Clearly, it's a piece of over-priced junk. <br /><br />Making matters worse, Maytag/Whirlpool customer support is terrible. They are closed on weekends, so when the repairman has been here the last two times, and unable to fix it, we can't call to try to work out a solution. Then, when we do get through during the week after five or ten minutes on hold, they are completely unhelpful. Though our machine broke within the first six months and we have been without a washer from over a month now, they have done nothing but offer to extend our warranty by six months. AFter the last failed repair attempt, we asked them to replace the machine. They said they wouldn't replace it until it was unrepairable, whatever that means.<br /><br />Long story short: Do not buy this machine. Even when it was working it has an incredibly sensitive spin detector--if the load is even slightly unbalanced, it will not spin, so you have to constantly open it and move wet items around or take them out entirely. We were unhappy with it when it was working, and are obviously even more unhappy now.
How long have you owned it:
No, I would not recommend this to a friend.