(1 of 1 customers found this review helpful)
Most expensive mistake in years
Doesn't Clean Effectively
This washer (note the matching dryer is great) is one of the worst investments I have made in a long time. Aside from the delivering dealer's service being absolutely horrible, the machine has been a constant irritation from day one, and warranty service has not really improved things. The machine imbalance is terrible. Warranty service determined a bolt was missing from the balance assembly (it was just a large screw), which seemed to improve things somewhat. The machine has been leveled to death, but just the flexibility of the Samsung pedestals and the cushion of the rubber feet seems to be enough to allow for incredible vibration at high speed, and the machine literally rocks while clunking at lower spin speeds with any load size. It is so bad that I don't know if this balance part is still working or not. <br /><br />The amount of water to fill is usually inadequate. Any fabrics that soak up water such as towels, sheets or jeans, the machine will only put enough water to make a damp-to-wet ball that thuds back and forth. Synthetics are the only clothes that don't abrade in enough water for more of a sloshing action. I use He detergents by the teaspoon in order to get adequate rinsing with an extra cycle, and the cold-only rinsing makes things worse. Bleach is dispensed only 7 minutes before the end of a wash cycle, why I have no idea. <br /><br />If I had the chance to do it over again, I would not follow test organization ratings in choosing a washer, but get a machine where users have stated they can get around problems by having more manual settings such as load size to overcome some of these bizarre behaviors. I would never recommend this machine period, much less on any floor but concrete. I would insist on more than a 30-day return policy, no strings. I would demand being able to purchase an extended warranty after the 30 days, when you realize the machine will probably vibrate itself to oblivion. The only plus, wherever you are in your house you will know when your load is done, no need for the chime at all!
How long have you owned it:
More than six months
No, I would not recommend this to a friend.