Washing machines

Comment:

We LOVED this machine! (Notice the past tense.) It washed, rinsed, and spun dry very well. We washed cat beds, comforters, delicate lingerie, sweaters, large tablecloths, and throw rugs, in addition to regular laundry for a family of 4, and it performed perfectly. We were careful not to overload, used the proper detergent, etc. At the age of 14 months, the main computer control board DIED. We had purchased an extended warranty for $35 at BrandSmart; it was still in effect. Without that, we would have been forced to pay at least $350 (part and labor) to replace the board. This is the procedure for warranty repair: we waited a few days for a repairman, a new board was ordered, when it arrived by mail we called the service department to be put on their schedule. When the repairman arrived he could not get the board to work. We all assumed it was a faulty part. Another was ordered. We waited for that to arrive and called the service center. This time the repairman discovered that the shipper had been sending the WRONG PART each time. So, we started all over again. At the moment we have TWO newly delivered control boards but the repairman cannot get here til Saturday. We have been without a machine for 30 days. This has been a MAJOR INCONVENIENCE. I will never buy another Whirlpool appliance. If something else goes wrong, I will be returning to CR to tell the rest of the story.

(1 of 1 customers found this review helpful)

Comment:

Let's be honest. A washing machine that fails to get all the clothes wet is not going to do a very good job getting the clothes clean. On the whites cycle, the clothes on top don't event get completely wet by the end of the wash cycle. It agitates well, but there is not enough water to rotate the whites through the water. They just sit there on top. Good thing I purchased the machine with the glass see-through lid, as I might have been fooled otherwise. This high efficiency machine may save on water, but if it isn't going to clean the clothes, it fails my test. I will be replacing my washer and will go back to the traditional type where I know my clothes wlll rotate through soapy water to get clean. This washer is a piece of junk. The high efficiency designation is merely a marketing ploy to make people feel good about the purchase. You may as well stick your dirty clothes in a damp box for an hour and claim you are saving the environment. They would come out just as clean and you would be using no water.

(1 of 1 customers found this review helpful)

Comment:

They should issue a recall on this machine, it does NOT clean, even if you spot treat and wash, the same stain is there. Worse purchase I have ever made! I can not believe Whirlpool has not issued a recall, I have always purchased their appliances.